Payouts Administrator

Job Description

ALD Automotive is the leading vehicle leasing operation in Europe, managing over 1.6 million vehicles across 43 countries. Within the UK, ALD has a portfolio of over 150,000 leased and fleet managed vehicles, and is a market leader in innovation and service quality. A fully owned subsidiary of Société Générale we are global leaders in mobility solutions providing full service leasing and fleet management services, Ranked #3 Worldwide and #1 in Europe by number of contracts under management.

The ALD Automotive Customer Service function provides market leading Customer Care and Telesales & Retention capability to ALD Customers, whether Fleet Managers, Drivers or Dealer & Broker Partners. Providing expert Customer Care and Sales for both the ALD brand and for our White Label and Banking Partners, the Customer Service function is crucial to protecting and growing the ALD brand within the UK market.

Due to a combination of factors such as maternity, continued growth and our dedication to ensuring we're providing the best possible service, we're currently seeking an addition to our Customer Support (Payouts) team. This is an exciting time so why not join and become part of the ALD journey. Initially offered as a 12 month fixed term contract, however who knows what exciting opportunities may arise in that time.

Key Purpose

Through the provision of excellent customer service to Customers, Dealers and Brokers, the Dealer Services Support will ensure all expectations are met or exceeded.
To ensure that all administrative tasks within Dealer Services are completed with a high degree of accuracy to help support the business’ commercial objectives.
To lead by example, by exhibiting best practice behaviours at all times
Summary of Responsibilities

Ensure all telephone calls are answered within specified SLAs
Check and process payouts received in accordance with procedural instructions in order to attain 100% accuracy
Pro-actively ensure that all incomplete documentation received is subsequently completed correctly
Be able to explain the differences between all retail products offered, and understand regulated, non-regulated and cancellable
Liaise with other departments to resolve queries and non-conformances, whilst looking for opportunities to improve customer experience.
Provide general administration support to the Customer Service department.
Essential Criteria

Excellent communication skills: written, verbal, report writing and presenting
Excellent time management, planning, organisational and delegation skills
Outstanding attention to detail with ability to work to strict deadlines
Self-motivated
Highly competent in Microsoft
Develops others by sharing own experience and expertise
What we can offer …

Generous contributory pension scheme inc. Critical Illness
25* days holiday, in addition to Bank Holidays
Volunteering Days in assist in charity work/ CSR Initiatives
Flexible working options available
Study Leave were applicable
Occupational Health Programme
Introduction Bonuses for referring an Employee or Customer
Access to LinkedIn Learning / Time towards to your CPD
Cycle2work Scheme
Bike storage and shower facilities
Progressive/ Collaborative culture

If you're excited about the prospective of working with us, and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!