Senior Student Recruitment Assistant (12143)

Job Description

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Salary: £22,254 - £23,457 with progression to £25,627 per annum
Closing Date: 13 October 2021

The Role

The Student Recruitment Team, part of Newcastle University’s UK Recruitment and Admissions, are seeking to appoint a Student Recruitment Assistant. You will be responsible for supporting the work of the Student Recruitment Team by providing an efficient and professional customer service to all stakeholders, to maximize and diversify the number of well-qualified undergraduate applicants and student intake to the University. Duties include the organisation and delivery of a range of events and activities (online and face-to-face) and responding to enquiries from prospective UK students and their influencers to ensure home recruitment targets included in the University’s Student Recruitment Strategy and Access and Participation Plan are met.

You should have a good educational background to at least GSCE standard, or equivalent, including demonstrated writing and numerical skills. You should have good communication skills, both oral and written as well as an ability to communicate effectively with a range of ages of potential students, parents, academic colleagues and external contacts. Experience of working within a complex, busy and varied customer focussed service with excellent time management, organisational and administrative skills is essential. It is desirable that you have an awareness and understanding of the issues affecting the progression of prospective UK students entering Higher Education.

Interview date: October/November 2021 (date to be confirmed)

Informal enquiries about the role should be directed to: Sarah Cowey, Student Recruitment Manager, Student Recruitment, Admissions and Progress email: sarah.cowey@ncl.ac.uk

Key Accountabilities

1.Serving prospective UK students and their influencers in accordance with service standards and procedures to provide a welcoming, prompt, effective and efficient service to all customers. This includes organising recruitment events and visits, responding to enquiries received by web form, post, email, telephone, Live Chat and in person, and evaluating all activity to ensure continuous improvement
2.Provide support for all school and college recruitment visits carried out by the Student Recruitment Team across the UK by liaising with target schools, organising visit logistics, hotel reservations, hire car bookings and all other visit arrangements
3.Provide support for a range of recruitment events (online and face-to-face), led by Student Recruitment Co-ordinators. This includes supporting events such as residential summer schools; a range of on-campus events and organising logistics for UCAS exhibitions
4.Support the administration of the PARTNERS Programme as required. To include processing PARTNERS application forms; answering queries; liaison with the Admissions Team regarding individual applications
5.Maintenance of finance spreadsheets, under the direction of the Student Recruitment Managers, to record spending on Undergraduate Recruitment and Admissions-related accounts and support the Head of Undergraduate Recruitment and Widening Participation in the provision of financial reports, external audit information. Use SAP/P2P as an interactive user to undertake relevant purchases and payments
6.Maintain accurate student records to allow appropriate monitoring and tracking and lead capture through the appropriate systems; ensure files and accurate records are kept in accordance with The EU General Data Protection Regulation (GDPR). Complete user testing as appropriate
7.Liaising with Academic Schools, teams and services as required. Including working closely with the UG/PG Admissions Teams, the International Recruitment Operations team, Student Services, Estates and external providers as appropriate, to provide a streamlined, consistent and top quality customer service to prospective UK students and their influencers
8.Support the representation of the University at a range of Higher Education recruitment events throughout the UK including large undergraduate Higher Education conventions, smaller recruitment and careers events in individual schools and colleges, and other recruitment events that may be identified during the course of the year
9.Contribute to other relevant duties and activities identified by the Head of Undergraduate Recruitment and Widening Participation to encourage applications to the University from well-qualified students. This includes support for the University’s residential summer schools programme, support for the Confirmation and Clearing process, support for FE and mature student activities, parents’ events, Open Days and attendance at appropriate conferences to ensure ongoing updating of knowledge

The Person (Essential)

Knowledge, Skills and Experience

•Absolute accuracy and reliability, including in times of extreme pressure
•Total confidentiality and ability to deal with sensitive situations and customers who may be upset, assertive etc.
•Initiative and a creative approach to problem solving
•Substantial experience of working within a complex, busy and varied customer focussed service
•Knowledge of and sensitivity to multicultural and disability issues

Attributes and Behaviour
•Willingness to work some evenings and weekends
•Receive Enhanced Disclosure from the Disclosure and Barring Services (DBS)

Qualifications
•A good educational background to at least GCSE standard or equivalent including demonstrated writing and numerical skills

Newcastle University is committed to being a fully inclusive Global University which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from everybody, regardless of race, sex, ethnicity, religion, nationality, sexual orientation, age, disability, gender identity, marital status/civil partnership, pregnancy and maternity, as well as being open to flexible working practices.

The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality. The University also holds the HR Excellence in Research award for our work to support the career development of our researchers, and is a member of the Euraxess initiative supporting researchers in Europe.

We understand how important the full employment package is to our colleagues at Newcastle University and we are committed to providing a great range of benefits and discounts for all. You can learn more about what is available here on our Benefits Website page.

Requisition ID: 12143