Moneypenny
Company size
1200+
Industry
Telecommunications
About Us
Moneypenny started life as a telephone answering service with a difference: offering clients one person who they know and trust to look after calls exactly as if based in their office.
Today, we’re proud to call ourselves the world’s leading outsourced communications provider.
What it’s like to work for us?
As a result of our employee’s hard work and in recognition of their efforts, we offer attractive benefits including an on-site pub and gym, in addition to a flexible benefits scheme to suit you.
We are a fast-growing business that is creating new opportunities all the time, boasting award-winning headquarters with welcoming, spacious, and eco-friendly state-of-the-art offices, plus communal spaces including a treehouse!
The type of jobs we recruit for?
Customer Service Advisors
You will benefit from comprehensive training that will enable you to represent your own portfolio of clients, working as though based in their offices. You’ll impress every single caller and make the most of your amazing customer service and relationship building skills! Working as part of a fast-growing team, your duties will include:
• Promptly and efficiently handling inbound phone calls and relaying messages to clients
• Working to agreed timescales, ensuring clients never miss a call
• Entering call information into our system in an accurate and timely manner
• Delivering the highest levels of customer service to clients
Our Requirements – Customer Service Advisor
Although welcome, no call taking experience is required! Your customer service skills might come from a retail, hospitality, or similar environment. We do ask that you have:
• Fabulous attitude towards delivering exceptional customer service over the phone
• Confident telephone manner with excellent communication and interpersonal skills
• Accurate and timely data entry skills
Benefits
Flexible schedule
Work from home
Discounted or free food
On-site parking
Life insurance
Casual dress
Company events
Private medical insurance
Private dental insurance
Wellness programmes
Gym membership
Company pension
Employee discount
Sick pay
Referral programme
