First Customer Contact Centre

About Us

At FirstGroup, we’re always working hard to improve the experience our customers have whenever they use our services. But what you might not know is that we also do the same for our people.

Join us in our new Customer Contact Centre, and you'll see exactly what we mean. It uses state-of-the-art systems to help us deliver excellent customer service - quickly and efficiently. What’s even more exciting is that it all happens in a fresh, vibrant, modern and stylish environment. One that’s purpose built to help you develop both your skills and your career… it’s definitely not your usual call centre.

What it’s like to work for us?

Join First's Customer Contact Centre in Sheffield city centre and you'll discover that customer service is about much more than just spending time on the phone.

Here, you'll also focus on keeping our customers up to date via email, social media and online forms, as you support them with everything from providing travel advice and information, to processing compensation claims and handling complaints.

All of which means it's the perfect place for you to make the most of your passion for customer service, great phone and social media skills, excellent written English, and the flexibility to work a regular shift pattern from 6am to 11pm, Monday to Sunday.

Who are we?

If you don't know us, we're one of the UK's leading rail operators. We carry around 140m passengers each year, and we're just as committed to offering great career experiences as we are to providing great customer experiences.

We welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age. We aspire to be a diverse and inclusive organisation because we believe that diversity brings benefits for our customers, communities and our people.

The type of jobs we recruit for?

- Customer Service Advisors