Ryman's Stationary Limited

About Us

Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today.

Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.

The Ryman brand values are quality, value, reliability and service. These have been developed and nurtured for over 100 years making Ryman the acknowledged leader in its field.

Over the years, we have grown, developed and extended our offering to provide the very best in stationery, office supplies, and technology and office furniture. With over 220 stores and our online shop, our business accounts and special discounts for students, our unrivalled product knowledge, range and service, and our commitment to giving you the very best products, we are still just as passionate about stationery as Henry was on that very first day.

We are a people oriented Company which thrives on supporting its colleagues by providing them with the knowledge, tools, policies and procedures they need to excel in their role. We are committed to providing our colleagues with development opportunities, job satisfaction and of course some fun whilst working!

What it’s like to work for us?

Our Chairman, Theo Paphitis, believes that the most important people in our business are our colleagues who serve our customers. Theo emphasises that people should look forward to coming to work and feel valued and listened to. He is a strong advocate of investing in colleague training, development and apprenticeships.

We’re proud that our colleagues stay with us for a long time – something that is very unusual within the competitive retail industry. We believe that this, and colleague engagement of 79%, is a sign that our colleagues enjoy working here and feel that we recognise their contribution and support their development.

The type of jobs we recruit for?

Customer Service Advisor:

As a Customer Service Advisor, you can expect to:

Efficiently and effectively handle queries and resolve problems from Customers via telephone, email and web chat In line with company value, you will liaise with Courier Companies and third party suppliers to track and check progress of customer orders Use of in house and CRM systems to monitor customer activity to ensure the contact is seen through to successful conclusion Leave clear and precise notes on all in house systems following each customer contact. Ensure the order history is shown and is clear for colleagues giving customers a seamless experience when they have multiple interactions with the customer service team Ensure a clear handover of customer escalation to the Team Senior/ Manager available. If a wider business input is required, these must be raised via the relevant feedback routes available Assist in buddying new customer service Advisors as and when required Work within set authorisation limits that will be provided, this will be verified by your Team Manager through coaching and audit.

Ensuring all actions are upheld and processes are followed correctly and accurately so as not to impact our customer journey.