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National Highways

Company size

6000+ Employees


Public Sector

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About Us

We're the government company which plans, designs, builds, operates and maintains England’s motorways and major A roads, known as the strategic road network (SRN)

We believe that connecting people builds communities, creates opportunities and helps the nation thrive. We aim to provide all our customers with safe and reliable journeys through the way we operate, maintain and enhance one of the most advanced road networks in the world. We know we play a vital part in everyone’s life every day, whether they use our network or not: we enable work journeys and home deliveries, visits to friends and family, holidays, and the movement of the goods and services that we all depend on.

Our priorities are safety, customers and delivery.

Safety -
We want everyone who uses and works on our roads to get home safe and well. By planning and designing roads that meet the highest levels of safety, we can reduce the number of fatal or serious injuries.

Our roads are some of the safest in the world. Our traffic officers, who patrol them 24/7, are at the frontline of keeping you safe.

They’re supported by control room operators through activities such as setting signs and signals to alert you to hazards in the road.

We also run regular safety campaigns to inform and educate people how to drive safely on our roads.

Customers -
With more than four million journeys taking place daily, our roads play a vital part in many people's lives. We recognise that you may have concerns and expectations related to our work and we want to hear your views.

We work closely with Transport Focus, the UK’s independent consumer watchdog, to share information and collaborate on research. Their Strategic Roads User Survey provides us with a wealth of insight – from journey time, surface quality and roadworks management to roadside information and safety. We use this information to help meet your needs and expectations. 

We also run our own customer panel, and offer other ways for you to share your views with us such as events and exhibitions, roadwork drive-throughs, social media and community insight apps. You may also have seen our customer ‘chatty van’ at your local retail park or community centre.

You can also contact us through our customer contact centre and our social media communities.

Delivery -
Since 2015 we’ve invested billions in new routes and extra capacity, such as the A14 in East Anglia and a ‘spine’ of smart motorways up and down the country.

We also plan and manage a programme of works to make sure our roads and the various structures along them are safe.

In everything we do we aim to deliver best value for the taxpayer, without compromising quality.

Through our statutory planning role, we work with local authorities, developers, community groups and others to make sure their voices are heard. Through this work we help create jobs, get housing schemes off the ground and keep the country moving.

Traffic and transport legislation, regulations and policy are the responsibility of the Department for Transport.

What it’s like to work for us?

Sometimes known as Emergency Customer Service Advisors, our Control Room Operators play a vital role in keeping our roads moving safely.

National Highways is responsible for looking after England’s motorways and major roads, and to do this we have seven control centres across the country, as well as a National Traffic Operations Centre.

The vast majority of journeys go smoothly and according to plan, but sometimes things do go wrong. Ranging from breakdowns, accidents, things falling from vehicles, people or animals on the roads to severe weather, we have to be ready to respond, to make sure that the roads are safe, and that people get moving again as soon as possible.

Our Control Room Operators are responsible for responding to emergency calls and setting signs and signals when they are required on our roads 24 hours a day, 7 days a week.

Not only are they our eyes and ears, but they are responsible for helping to manage incidents, deploying resources, such as traffic officers and maintenance crews, where they are needed and co-ordinating any emergency repairs that are needed. Working in a shift pattern of six days on and three days off, the job is extremely varied, and our advisors all say that no two days are the same. They work closely with our Traffic Officers and maintenance crews, and teamwork is a vital part of the job.

What we do is important, and how we do it is just as important. Our culture empowers all of us. We want you to feel engaged and connected to the work you do, the people you do it with, and our ambitious business goals. Crucially, we want to support you to be your best.

Living our values -
We are proud of our values. They are the standards that guide everything we do, both as individuals and together. By living them every day, we will do the best we can for everyone who relies on England’s motorways and major A roads.

Supporting our people -
We value the wellbeing of our people. Looking after their mental health, as much as their physical health, plays a big part in making sure National Highways is a safe and supportive place to work.

We encourage our people to talk about their wellbeing, as well as share stories and experiences. We have an Employee Assistance Programme which offers confidential 24/7 support and counselling. We also have an internal network of mental health first aiders spread across our offices, control centres and outstations.

Access to high quality learning and development-
We offer our people a host of opportunities to learn new skills and develop their careers with us. This includes a comprehensive induction programme, access to hundreds of eLearning courses, apprenticeships, professional qualifications and memberships, specialist training and much more.

Celebrating successes -
Our recognition scheme encourages colleagues to celebrate a job well done and provides monetary awards for those who have gone the extra mile.

Our core benefits include:
- a pension scheme with generous employer contributions
- life assurance
- leave entitlement up to 31 days
- access to performance related pay

Employee benefits such as:
- great deals, discounts and cashback offers from well-loved retailers
- access to an ABTA bonded travel agency
- access to cycle to work scheme
- childcare vouchers

The type of jobs we recruit for?

Principal Engineer – Various roles
Programme Development Specialist
Engineer – Various roles
Senior Asset Data & Intelligence Analyst
Senior Engineer – Various roles
Project Manager – Various roles
Technician -Technology/Lighting
Site Supervisors – Various Roles


On-site parking
Wellness programmes
Company pension
Employee discount
Bike to work scheme