Serco
Company size
50,000
Industry
Government Services
About Us
We operate two IRCs in the UK. Gatwick IRC is residential centres Brook and Tinsley House, where we will house adult men awaiting immigration clearance. Overseeing up to 600 men at any one time.
What it’s like to work for us?
Case Study Below
How did you end up in this role?
"I started when I was 21. I’d just left a job in a nursing home, and I fancied a change. I knew I wanted something where I could make a difference, and this sounded perfect".
Was there anything that surprised you about the role, when you started?
"I was pleasantly surprised by the environment. There’s a gym here, a cinema room, a salon and a library. There’s quite a bit for people to do".
What makes you proud about doing this job?
"People here are in difficult situations. You’re making it as easy and comfortable as possible. You’ve got to keep boundaries, but you’ve got to be empathetic too".
What qualities do you need to be a DCO?
"Communication and listening skills, definitely. You’ve also got to be adaptable, because in this role, you’re a carer, a teacher, a parent and a counsellor".
Why should someone consider applying?
"Life on the units is really interesting. You have amazing conversations, and you’re always busy. If you’re enthusiastic and looking for a challenge, you’ll love it".
How would you explain the role of DCO?
"The press always call us guards. That’s not my job title, or my job. We’re here to look after and support people".
What’s the key to success in this role?
"Conversations are important. You have a chat, reassure people and make them feel better. It’s also important to treat people with respect. The whole place runs on rapport and mutual respect. If you learn about people, you can spot a change in their mood, and that allows you to help them properly".
What makes you proud about doing this job?
"You see someone at a low point, and you talk to them and support them, and a week later they’re a completely different person. That makes it worth it"
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Why should someone consider applying?
"You can make a positive impact here. You can positively influence how people feel and how they are. We’ve had people at their lowest ebb, and you can flip that around".
Did you have any expectations when you started?
"I thought it might be a bit like a prison, but it really isn’t. It’s a much more relaxed and open environment where residents get lots of choice".
What’s the role about?
"You help and support people. You befriend them, ask what’s wrong, and then signpost them to the right support service. Building rapport is so important. You’re the listening ear, and sometimes that can be all it needs".
What makes a great DCO?
"Empathy and patience are important. You’ve got to be firm too. Sometimes you have to tell someone to do something, so you have to be authoritative and professional".
What makes you proud about the work you do?
"We’re helping people who are in stressful situations, and we’re the ones who are there for them. You can see the difference you make. We get thank you cards sometimes, which is lovely".
How have you grown in this role?
"You get lots of opportunities to learn when you begin. You’re allowed to find your feet, through shadowing and training".
Who you’ll be supporting
Both of our IRCs house a diverse and ever-changing population of residents who are being detained due to their immigration status. They all have different backgrounds, faiths, beliefs and cultural values. Despite these differences, they’re all at an important and often stressful point in their lives. And this is where your role will matter most.
The difference you’ll make, every day - You’ll help to create a safe, supportive environment, where residents are treated with decency and respect from the moment they arrive. Throughout their stay, you’ll help them access support and services including healthcare, welfare, faith and cultural provisions, education and recreation activities. You’ll also build rapport and relationships – providing the residents with support, guidance and understanding.
What else is involved:
Our centres are open 24/7, so you’ll have to cover various shift patterns, including days, evenings, weekends, nights and bank holidays. You’ll always be supported by our exceptional team. You’ll also receive a nine-week Initial Training Course, as well as plenty of opportunities to shadow experienced staff to give you a real taste of life on the job. We do offer part time and flexible working patterns although you must be able to attend the initial training course for a 9 week period.
The type of jobs we recruit for?
• Detention Custody Officer (DCO)
• Cleaning Operatives
• Catering Assistants
• Teachers
Benefits
Flexible schedule
Discounted or free food
On-site parking
Company events
Free or subsidised travel
Wellness programmes
Company pension
Sick pay
Store discounts
Referral programme
Bike to work scheme
